To be the favorite place for food and beverages, for social gatherings and business meetings and for new and the latest lifestyle experiences. We are focussed on People, Products, Place, Price and Promotion.
We are committed to continuously improving our operations and enhancing our customers’ experience. Customer experience is the core of what we do. We appreciate them by providing quality food and superior service in a clean and welcoming environment.
To achieve superior quality, service, cleanliness and value for each and every customer at anytime of the day.
We are also highly committed to our human resource. It is our people that come up with plans and strategies and it is they that ultimately make it run. Thus, we give opportunities, nurture talents, develop leaders and reward achievements. It is our believe that a team of well-trained individuals from diverse backgrounds and experiences who work together in an environment that fosters respect and drives high levels of interactions, is essential to our continued success.
Pie Harbour’s business model is like a triangle with 3 points acting as the foundation. The 3 points, owner/operators, suppliers, and company employees that interlink with one and another make a resilient yet flexible structure towards success.
We operate our business ethically. Good ethics is good business. At Pie Harbour, we hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.
We strive continuously improve our business. We learn, anticipate and respond to ever changing customer, employee and system needs through timely alterations.
To accomplish our mission, Pie Harbour has principles that guide all of our employees:
Our Pie – It is always the quality.
Our Coffee – The richness and scent.
Our Partners – We always treat each other with respect and dignity. And we hold each other to that standard.
Our Customers – We connect, laugh, and uplift the lives of our customers – even for a moment’s lunch.
Our Outlets – Lifestyle, aesthetics and good combination of food, coffee and company.
Our Neighborhood – We can be a force for positive action – bringing together our partners, customers, and the community to contribute every day.